Ruby Hotels General information Booking & Reservations Can I modify my reservation? Yes, you can – but whether fees apply depends on the rate you booked: Flexible Rate: You can change your booking free of charge up to 24 hours before arrival. Non-Flexible Rate: This rate can’t be changed. If you’d like to extend your stay, you can do so quickly via our website.To shorten your booking, just drop our Ruby team a message.Booked through a travel site? Please contact them directly to make changes. Was this article helpful? Yes/No