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Ruby Hotels
General information

General information

Booking & Reservations

How can I make a reservation?
How can I make a group reservation for 10 or more people?
Can I modify my reservation?
Can I cancel my reservation?
What is the cancellation policy?

Payment & Security

Where do I get an invoice?
Can I get a discount?
Can I use another party's authorized credit card to pay for my room?
Do I need a credit card to make a reservation?

Check-In & Check-Out

What if I arrive late?
What identification is required at check-in?
Is late check-out available?
Is early check-in available?
What are the check-in and check-out times?
How do I check in and out?

Amenities & Services

Can you arrange in-room surprises or special setups, like birthday decorations?
What are the breakfast times?
Are baby cots available?
How can I reserve a table at one of your bars?
Is there a shuttle service to and from the airport?
Are smoking rooms available?

Parking & Accessibility

Is the hotel accessible?
Where can I park my car?

Luggage & Storage

I’ve lost an item at the hotel - how can I get it back?
Can I store my luggage?

Family & Pets

Do you offer rooms with separate beds?
Are dogs allowed in the hotel?
Do you offer family or group rooms for more than two guests?

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